This privacy policy explains how Blossom & Bloom processes personal information when you use the website, make an enquiry, book a consultation, or place an order for floral services.
We may collect names, contact details, event dates, delivery or pickup details, consultation notes, payment-related information, and any preferences you choose to share for bridal bouquet design, wedding party flowers, ceremony flower arrangements, reception table arrangements, and venue flower delivery and setup. We may also process correspondence and records of your instructions, confirmations, and changes to an order or appointment.
We receive personal data when you contact us by phone, through a contact form, or during a consultation appointment. We also collect information from messages, quote requests, deposit confirmations, final detail checks, and delivery or collection arrangements. Some technical data may be generated automatically when you use the website.
We may use session cookies to support navigation and form use, persistent cookies to remember basic preferences, and similar technologies to understand how the site is used. These tools may help with security, performance, and service improvement. We do not use cookies to collect more information than is needed for ordinary website operation.
You can manage cookies through your browser controls and, where available, any on-site preference tools. Disabling certain cookies may limit form functionality, session handling, or basic site performance features. We do not rely on cookie settings to override legal obligations or records we must keep for business purposes.
Subject to applicable law, you may request access to your personal data, ask for correction of inaccurate information, object to certain processing, or request deletion where we are not required to keep the data. Some requests may be limited if we need the information for legal, contractual, or operational reasons.
To make a privacy request, send a clear description of the information or action you are asking for and enough detail for us to locate the relevant record. We will review the request and respond within a reasonable period in line with applicable South African privacy requirements.
We retain personal data for the period needed to manage enquiries, quotations, bookings, deliveries, payments, and related service records. After that, information is deleted, anonymised, or archived where retention is required for accounting, dispute handling, or other lawful business purposes.
The updated version will apply from the date it is posted on the website unless a different effective date is stated. Where a change is material, we will take reasonable steps to draw attention to it through the site or direct communication where appropriate.
Personal data is used to respond to enquiries, prepare quotes, arrange consultations, confirm deposits and dates, manage event details, coordinate preparation and delivery, handle payments, maintain business records, improve website performance, and meet legal or accounting obligations. We may also use information to communicate about changes to an order, appointment, or policy that affects your interaction with us.
We may share personal data with service providers that help us operate the website, manage communications, process payments, support bookings, or assist with delivery and setup. Where third parties handle data on our behalf, they are expected to use it only for the agreed purpose and to apply appropriate confidentiality and security measures.
We may share personal data where required to meet legal obligations, resolve disputes, protect our rights, or respond to lawful requests from public authorities. We may also disclose information where necessary to prevent fraud, enforce agreements, or support the administration of payments and records.
